Shipping & Delivery Policy

We currently offer delivery throughout the United Kingdom.

We also offer delivery to most international destinations. Availability of international shipping options will be displayed during checkout.

If your location is not available during checkout, please contact us before placing an order.

Orders are processed during our normal business hours:

Monday – Friday
(Excluding weekends and public holidays)

Orders placed outside business hours will be processed on the next working day.

Order processing times may vary depending on:

• Product availability
• Supplier lead times
• Seasonal demand
• Stock verification procedures
• Security checks

Products may fall into one of the following categories:

In-Stock Items

Items held in our warehouse are typically dispatched within 1–2 working days.

Supplier Stock Items

Items sourced directly from manufacturers or distributors may require additional lead time before dispatch.

Estimated lead times may vary depending on supplier availability.

Special Order Products

Certain products are manufactured or ordered specifically for customers and may require extended lead times.

Where applicable, estimated dispatch times will be provided on the product page or during the ordering process.

We work with trusted couriers and logistics partners to deliver your order.

Available delivery options may include:

• Standard Delivery
• Express Delivery
• Next Working Day Delivery
• International Delivery

Available services will be displayed during checkout based on your location and the products ordered.

Delivery charges are calculated based on factors including:

• Delivery destination
• Product size and weight
• Delivery method selected
• Number of items ordered

Applicable shipping costs will be displayed before payment is completed.

Any promotional free shipping offers will be subject to their specific terms and conditions.

Delivery times will vary depending on the shipping service selected and the delivery destination. Standard UK Delivery typically arrives within 2 to 5 working days, while Express UK Delivery generally takes 1 to 2 working days. Where available, Next Working Day Delivery aims to deliver on the next working day, subject to order cut-off times, stock availability, and courier service availability. International delivery times vary depending on the destination country, customs procedures, and local carrier networks. All delivery timeframes provided are estimates only and are intended as a guide. While we make every effort to meet estimated delivery dates, delivery times cannot be guaranteed and may be affected by circumstances beyond our reasonable control, including courier delays, adverse weather conditions, customs clearance processes, and periods of high demand.

Where Next Working Day Delivery is available:

• Orders must be placed before the stated cut-off time.
• Orders placed after the cut-off time may be dispatched on the next working day.
• Weekends and public holidays are not considered working days unless otherwise stated.

Certain products may be excluded from express delivery services due to supplier lead times or shipping restrictions.

Where tracking is available, tracking information will be provided once your order has been dispatched.

Tracking updates are managed by the relevant courier service and may take time to appear after dispatch.

Customers are responsible for monitoring tracking information and ensuring delivery arrangements can be fulfilled.

While we strive to meet all estimated delivery times, delays can occasionally occur due to factors outside our control, including:

• Severe weather
• Traffic disruptions
• Courier operational issues
• Customs processing
• Industrial action
• Supplier delays
• High seasonal demand

We shall not be liable for delays caused by circumstances beyond our reasonable control.

Risk of loss or damage passes to you when the goods are delivered to the delivery address provided.

Ownership of goods remains with us until full payment has been received and cleared.

Upon receiving your order, we recommend that you:

• Inspect the packaging for visible damage.
• Verify that all ordered items have been received.

Please report any damage within 24 hours in order for us to raise a claim with the courier, if reported outside of this timeframe we would be unable to proceed with a claim.
If the packaging appears significantly damaged, you should note this when accepting delivery where possible.

If your order arrives:

• Damaged
• Incomplete
• Incorrect

please contact us as soon as possible and preferably within 24 hours of delivery.

To assist with our investigation, we may request:

• Order number
• Photographs of packaging and products
• Delivery details
• Description of the issue

We will work with the courier and relevant suppliers to resolve the matter promptly.

If your parcel appears to be lost in transit, please contact us within 24 hours of the expected delivery date. We will work with the courier to investigate the issue. Lost parcel investigations may take some time to complete, and replacement or refund options can only be considered once the courier's investigation has concluded.

If delivery cannot be completed because:

• An incorrect address was provided
• Nobody is available to receive the parcel where required
• Delivery instructions cannot be fulfilled

the courier may:

• Attempt redelivery
• Leave the parcel in a designated safe location
• Hold the parcel for collection
• Return the parcel to us

Additional delivery charges may apply for redelivery or returned shipments.

Customers are responsible for ensuring that all delivery information provided during checkout is accurate and complete.

We cannot be held responsible for delays, failed deliveries, or additional costs resulting from incorrect address information supplied by the customer.

Where international shipping is available, customers are responsible for complying with local import laws and regulations.

Depending on the destination country, customers may be required to pay:

• Import duties
• Customs charges
• VAT or sales taxes
• Brokerage fees

These charges are generally not included within product prices or shipping costs unless explicitly stated.

Failure to pay customs charges may result in delays, returned shipments, or additional costs.

Certain automotive products may be subject to shipping restrictions due to:

• Size
• Weight
• Hazardous material regulations
• Carrier limitations

Examples may include:

• Batteries
• Fluids and lubricants
• Aerosols
• Chemical products

Where restrictions apply, alternative shipping arrangements may be required.

When shipping directly to garages, workshops, or commercial premises, customers are responsible for ensuring:

• Delivery details are accurate.
• Appropriate personnel are available to receive the shipment.
• Any special access requirements are communicated in advance.

We reserve the right to amend this Shipping & Delivery Policy at any time.

Updated versions will be published on this page and become effective immediately upon publication.