Returns & Refunds Policy

Nothing in this policy affects your statutory rights under applicable UK consumer protection laws, including:

• Consumer Rights Act 2015
• Consumer Contracts Regulations 2013
• UK consumer protection legislation

If goods are faulty, not as described, or not fit for purpose, you may have additional legal rights beyond those outlined in this policy.

If you are purchasing as a consumer, you generally have the right to cancel your order within 14 calendar days of receiving your goods without providing a reason.

This is commonly known as the "cooling-off period" under the Consumer Contracts Regulations.

To exercise your right to cancel, you must notify us in writing by:

• Email
• Contact form
• Written correspondence

before the 14-day cancellation period expires.

Once you have notified us of your intention to cancel, you must return the goods within 14 days.

Returned products must generally:

• Be complete
• Be in their original packaging where possible
• Include all supplied accessories and documentation
• Be adequately packaged for return transit

Customers are responsible for taking reasonable care of the goods whilst in their possession.

We accept returns for eligible products where:

• The product is unused or only inspected to the extent reasonably necessary.
• The product remains in a resalable condition.
• The return request is made within the applicable timeframe.

All returns are subject to inspection upon receipt.

Unless faulty or supplied incorrectly, we may be unable to accept returns for:

• Special-order products
• Bespoke or custom-made products
• Products manufactured to customer specifications
• Electrical components that have been installed
• ECU tuning products that have been programmed or activated
• Software or digital products
• Opened fluids, lubricants, or chemicals
• Items showing signs of installation or use
• Products with damaged or missing manufacturer seals

This does not affect your statutory rights regarding faulty products.

Customers are responsible for ensuring product compatibility before purchase.

We strongly recommend verifying:

• Vehicle make
• Model
• Year
• Engine specification
• Chassis code
• OEM reference numbers

before ordering.

Returns resulting from incorrect ordering, misdiagnosis, or compatibility issues may be accepted at our discretion but may be subject to restocking fees where permitted.

We do not cover:

• Installation costs
• Labour charges
• Diagnostic costs
• Vehicle recovery costs
• Workshop fees

If you receive:

• A faulty product
• A damaged product
• An incorrect product

please notify us as soon as possible and preferably within 24 hours of delivery.

We may request:

• Photographs of the issue
• Order information
• Product details
• Installation information where applicable

Where appropriate, we may:

• Replace the product
• Repair the product
• Provide a refund
• Offer an alternative resolution

Products may require inspection before a decision can be made.

Products covered by a manufacturer's warranty may need to undergo inspection and assessment by the manufacturer before warranty approval.

Warranty claims may require:

• Proof of purchase
• Product photographs
• Installation records
• Diagnostic reports

Warranty processing times vary depending on the manufacturer.

Faulty, Damaged, or Incorrect Products

Where a return is approved because:

• The item is faulty
• The item was supplied incorrectly
• The item was damaged in transit

we may reimburse reasonable return shipping costs or provide a prepaid return label.

Change of Mind Returns

For returns under the Consumer Contracts Regulations or discretionary returns:

• Customers are responsible for return shipping costs.
• Original delivery charges may not be refundable where permitted by law.

We recommend using a tracked and insured shipping service.

For certain special-order, non-stock, or supplier-return items, a reasonable restocking fee may apply where permitted by law.

Any applicable fees will be communicated before processing your return.

Once returned goods have been received and inspected, we will assess whether the return meets the conditions outlined in our Returns Policy. Approval of a return does not automatically guarantee a refund. Where a refund is approved, it will be processed using the original payment method wherever possible, typically within 3–5 Working Days. Processing times may vary depending on your bank or payment provider.

A reduced refund may be applied where goods have experienced a loss in value due to handling beyond what is necessary to inspect them, at our sole discretion.

Examples include:

• Signs of installation
• Missing packaging
• Missing accessories
• Cosmetic damage caused after delivery

Any deduction will be reasonable and proportionate.

If a shipment is refused without prior agreement:

• Return shipping charges
• Carrier fees
• Administrative costs

may be deducted from any refund where permitted by law.

Products sold for:

• Motorsport use
• Racing use
• Track use
• Off-road use

may not be eligible for return once installed, used, activated, or specially ordered.

Please ensure suitability before purchasing.

Certain consumer cancellation rights may not apply to business-to-business transactions.

Returns from trade, commercial, fleet, workshop, or business customers may be subject to separate terms and conditions.

To request a return, please contact our customer support team with:

• Your order number
• Product name
• Reason for return
• Photographs where applicable

Returns should not be sent without prior authorisation.

Unauthorised returns may result in delays or refusal of the return.